Exchange policy

Overview

At Vintage Vibes®, we stand behind the quality and craftsmanship of our products. Each item is meticulously crafted to ensure it meets our high standards. Due to the nature of our products and in alignment with our business policies, all sales are final. By completing a purchase with Vintage Vibes®, you acknowledge and agree to our No Refunds, No Exchanges policy.

1. All Sales Are Final

  • No Refunds: We do not offer refunds under any circumstances. Once a purchase is completed, it cannot be canceled, refunded, or returned.
  • No Exchanges: We do not accept exchanges for any items. This includes but is not limited to size, color, or style exchanges.
  • Final Sale: All items purchased from Vintage Vibes® are considered final sale. By completing a purchase, you agree to these terms.

2. Product Quality Assurance

  • Quality Control: Every product is inspected for quality before shipment. We guarantee that all items are free from defects at the time of shipping.
  • Product Description: Detailed descriptions and accurate representations of our products are provided on our website. Please ensure you review these carefully before making a purchase.

3. Chargeback Prevention

  • Customer Acknowledgment: By completing a purchase, customers acknowledge that they have read, understood, and agreed to this No Refunds, No Exchanges policy. This acknowledgment is captured at checkout and will be used as evidence in the event of a chargeback dispute.
  • Legal Action: Vintage Vibes® reserves the right to pursue legal action against any fraudulent chargeback claims. We maintain detailed records of all transactions, communications, and acknowledgments to protect our business interests.

4. Exceptions

  • Damaged or Defective Items: In the unlikely event that you receive an item that is damaged or defective, please contact our customer service team within 48 hours of receiving your order. We will assess the situation on a case-by-case basis to determine the appropriate action. Please note that this does not constitute a refund or exchange policy but a quality assurance measure.
  • Consumer Rights Compliance: This policy is subject to and complies with all applicable consumer protection laws. In jurisdictions where certain rights cannot be waived, Vintage Vibes® will adhere to the minimum legal requirements.

5. Contact Information

For any questions or concerns regarding this policy, please contact us at [insert email]. We are here to assist you and clarify any aspects of our policy.

6. Policy Updates

Vintage Vibes® reserves the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of any changes to this policy.

Important Considerations:

  1. Legal Compliance: Ensure that your policy is compliant with local, state, and federal laws, especially regarding consumer rights and protections.
  2. Transparency: Clearly communicate this policy at multiple stages of the customer journey (e.g., on the product page, during checkout, in confirmation emails).
  3. Chargeback Defense: Maintain detailed records of customer acknowledgments and all communications to defend against potential chargebacks.